Alex Bookless

My role at Waterstons is...

Looking after anything and everything relating to our Managed Services clients. My main focus is making sure our consultants are supported, motivated and empowered to provide the best support we can and continuously improve both our clients and ourselves everyday.

My proudest Waterstons moment is...

Too many to remember over the years. Most recently, how my team mobilised to switch most of our clients to home working at the start of the 2020 pandemic all whilst dealing with their own changes and challenges that came with the lockdown. Oh, this happened three weeks after our 24-hour monitoring and service desk went live too.

My life away from work is...

Mainly focused on my young family, getting out in the garden or doing a bit of DIY. In what little spare time I have left, I volunteer with a well-known voluntary aid society, most recently helping with the Covid-19 vaccination programme.

I’ll be with you when...

Things aren't working and you need someone to help get things back up and running.